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Our mission is to provide the best comprehensive service we possibly can.
We take great pride in the high quality of product we offer.
We understand that it can be difficult to choose which company is best to book your cruise with,
so we will outline why you should come on board with us.
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We have experience
You can be safe in the knowledge that your cruise agent has the required knowledge and expertise to make your holiday a memorable experience, as we have been there ourselves. All our agents have vast travel stories, and been through extensive training so we can bring you the best service we can.
Best Price Guarantee!
In the unlikely event you find a cheaper deal on a cruise we offer, we will match the price and refund you 115% of the difference! (see terms and conditions)
Free Upgrades
In the event that there is something stopping you from getting onto your chosen vessel, we will upgrade you to either another room or another vessel for free!
Guaranteed Satisfaction
Working with our Thousands of satisfied customers to improve our service, we now offer an unmatched level of quality, allowing you to relax and prepare for your blissful trip, knowing that everything has been planned and taken care of. We will always go over and beyond the expected levels of service to make sure you were satisfied with your cruise.
Reach us at any time!
We are open and ready to talk to you 24 hours a day, 365 days a year.
Unmatched levels of support
We can assist you with any plans you have or thinking about having when you come to Halong. Whether its arrangements for that special occasion or even just recommendations, we are standing by ready to help. Please allow us to answer any questions you may have.
Cruise Alerts
We keep a great relationship with all the cruise companies, and therefore constantly keep up-to date with news and events that could affect your cruise or itinerary. If we learn of anything that could hinder your experience we will notify you immediately via phone or by email. We will also keep in touch with promotions and other latest info relevant to you via our newsletters.
Welcome Home
We like to stay in touch even after you have returned home! We want to hear your stories about the cruise, as well as anything you recommend we can change in the future.
We Care
Our aim is for 100% customer satisfaction, we love to hear your feedback and we share these with the cruise lines and staff. So they can all get their own satisfaction from knowing you were happy with our service and your whole experience of Halong.